Corrections Policy

If you believe a factual claim on a SecurityCompassHQ page is incorrect, send the page URL, the specific claim and a supporting source. This policy explains the information needed to assess it.

Quick verdict: Submit the page URL, disputed claim and supporting source to corrections@securitycompasshq.com. Response and investigation times vary. Material factual corrections should receive a dated note.

How to submit a correction

Email corrections@securitycompasshq.com with:

  • The URL of the page you believe contains an error
  • The specific claim or statement you believe is incorrect
  • A source or citation supporting your correction (e.g., a brand pricing page, FCC filing, or official press release)

Response and investigation times vary; no fixed acknowledgement or resolution time is promised. A supported correction may require changes to the affected page and related conclusions.

Our correction process

Step What happens Timing
1. Receipt The submission identifies the page, claim and supporting source No fixed acknowledgement time
2. Investigation Assess the claim against relevant primary sources and the evidence supplied Depends on the issue and available evidence
3. Decision Correct a supported factual error and reconsider affected conclusions No fixed resolution time
4. Public note Add a dated note for a material factual correction With the published correction

Material factual corrections should be accompanied by a dated note explaining what changed. Formatting, typo fixes and routine updates may be handled differently.

What is and isn't a correction

Corrections apply to... Editorial judgments that may need reconsideration after a factual correction
Verifiable pricing claims Legacy scores and rankings under review
Equipment specifications (sensor range, battery life) Tone, opinions, and editorial judgments
Contract term facts (cancellation fees, minimum terms) Category placement (e.g., 'best for renters')
Certification status (UL, Five Diamond) Comparative conclusions affected by corrected facts
Company facts (HQ location, founding year)  

Frequently asked questions

How do I report a factual error on SecurityCompassHQ? +
Email corrections@securitycompasshq.com with the affected page URL, the specific claim and a source supporting the correction. Response and investigation times vary; no fixed turnaround is promised.
What happens after I submit a correction? +
The claim should be assessed against relevant sources and the evidence you provide. A supported factual correction may require updates to the page and related conclusions. Taylor is responsible for editorial decisions; no fixed response or resolution time is promised.
Do you note corrections publicly? +
Material factual corrections should receive a dated note explaining what changed. A formatting change, typo fix or routine update may be handled differently. This is the publishing policy, not a claim that every past edit has a public log.
Can a home security company request a correction? +
Yes. Brands and readers can submit factual corrections with supporting sources. A supported correction may also change a comparative conclusion. Commercial pressure must not determine the editorial outcome.
What is not a correction request? +
A factual correction concerns a verifiable claim such as pricing, specifications, dates, terms or certification status. A disagreement with an opinion is different, but corrected facts may require an opinion or recommendation to be reconsidered. Legacy numerical ratings are under review.

Spot something off? Corrections are most common on our brand reviews and pricing pages — both are updated regularly as products change.

Related reading: Full scoring methodology · How we test · Editorial standards · All brand reviews

Not sure what you need?

Answer a few quick questions and get a personalised security plan for your home or business.

Build my free security plan →

Takes 60 seconds · No email required to start