Quick answer: Truelink Capital has agreed to buy Johnson Controls’ global intrusion products business, which includes Qolsys and DSC. The sale is pending. If you own one of these alarms, ask your dealer for model-specific support information before agreeing to an upgrade. Truelink’s announcement
The October 26 announcement names DSC, Qolsys, PowerG, Visonic, Bentel and Sur-Gard in the business’s portfolio. Truelink expects the transaction to close in the first half of 2027, subject to closing conditions and regulatory approvals. The business would then operate as a standalone company. Original company release
The release does not establish immediate changes to consumer pricing, existing warranties, device compatibility or monitoring service. It supplies no model-by-model support timetable. A promise about your particular system needs separate evidence. Read the announcement
Before making a call, write down the equipment manufacturer, the dealer or installer that handles your service, and the company responsible for your monitoring account. Ask whether one company fills more than one role and who handles each problem.
For IQ/Qolsys equipment, the manufacturer’s current contact page includes dealer-support contacts and a dealer finder. Keep your own service agreement and account details alongside those contacts.
1. Which equipment do I actually have? Request the panel model, sensor model numbers, communicator details and installed software version. Ask the dealer to identify any existing support or replacement notice that applies to those exact products. Keep the inventory with your receipt.
2. Who will handle a repair? Get a named contact, the repair or replacement process, likely parts lead times, and any visit or labor charges in writing. If someone promises continued support, ask what equipment and period that commitment covers, who makes it, and what happens if a part is unavailable.
3. What warranty applies to my purchase? Ask for the warranty document, the company responsible for it, the claim contact and any exclusions. Have the dealer distinguish manufacturer coverage from its own service plan. Request the document behind any claim that your coverage has changed.
4. Will a proposed addition work with my setup? Before buying a sensor, keypad or replacement panel, request written compatibility confirmation for the exact models and software involved. Ask which current features you would retain, what would need replacing, and whether the quote includes setup and testing.
5. What does my monitoring provider confirm? Ask who handles account notices, billing and alarm response, and whether you have received any service-change notice. If equipment work is proposed, agree on the provider’s test procedure and how active monitoring will be verified afterward. Do not trigger an alarm simply to check it.
Ask for an itemized quote that separates equipment, installation, monitoring, optional services and financing. Get any support commitment attached to the quote rather than relying on a verbal reassurance. Our DIY versus professional installation guide helps separate installation choices from service questions.
Do not reset, cancel or replace working equipment just to react to a headline. If your system has an actual fault or you receive a service notice, address that with your provider promptly.